Shipping policy

Overview

At Pinnacle Wellness, we understand the importance of timely and reliable delivery of senior care products. This shipping policy outlines our procedures for processing and delivering orders to ensure our customers receive their essential items promptly and safely.

Order Processing

  • Orders are processed within 1-2 business days (Monday through Friday, excluding holidays)
  • Priority is given to medical supplies and essential care items
  • Large or custom orders may require additional processing time
  • You will receive an email confirmation when your order has been processed and shipped

Shipping Methods & Timeframes

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
  • Priority Shipping: 1-2 business days
  • Same-Day Delivery: Available in select locations for essential medical supplies (orders must be placed before 11:00 AM local time)

Shipping Rates

  • Free standard shipping on orders over $75
  • Standard shipping: $6.95
  • Expedited shipping: $12.95
  • Priority shipping: $19.95
  • Same-day delivery (where available): $24.95

Special Considerations for Senior Care Products

  • Temperature-sensitive items are shipped with appropriate insulation and cooling materials when necessary
  • Medical equipment requiring special handling will be clearly marked
  • Discreet packaging available upon request for personal care items
  • Signature confirmation included on all orders containing medical devices or prescription items

Delivery to Senior Living Facilities

  • We coordinate with facility management for seamless delivery
  • Special delivery instructions can be included at checkout
  • Delivery to memory care units requires additional verification
  • Facility staff notification available upon request

International Shipping

  • We ship to select international destinations
  • International orders may be subject to customs fees and import duties
  • Delivery times for international orders typically range from 7-21 business days
  • Not all products are available for international shipping due to regulatory restrictions

Order Tracking

  • Tracking information will be emailed once your order ships
  • Real-time tracking available through your account dashboard
  • SMS delivery updates available upon request
  • Family members can be added to tracking notifications with permission

Delivery Issues

  • For packages marked as delivered but not received, please contact us within 48 hours
  • We will work with carriers to resolve any shipping delays or issues
  • Replacement shipments for lost packages will be expedited when containing essential care items
  • Damaged packages should be reported with photos within 7 days of receipt

Contact Information

For questions regarding shipping or to request special delivery arrangements:

  • Phone: (256)780-5409
  • Email: support@pinnaclewlns.com
  • Hours: M-F 9am-5pm PST

Policy Updates

This shipping policy may be updated periodically. Changes will be posted on our website and will be effective immediately upon posting.

Last Updated: September 10, 2025